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Refund & Return Policy

 

Refund & Return Policy

At Shikra Wings, customer satisfaction is important to us. This Refund & Return Policy outlines the conditions under which returns, replacements, or refunds may be accepted.

1. Eligibility for Returns

You may request a return or replacement if:

  • The product is damaged or defective

  • The wrong product was delivered

  • The product is missing parts or accessories

The request must be made within [X days] of receiving the product.

2. Non-Returnable Items

The following items are generally not eligible for return or refund:

  • Used or damaged products (unless defective)

  • Items damaged due to misuse

  • Products without original packaging

  • Certain personal or hygiene-related items

  • Downloadable or digital products (if applicable)

Islamic books or religious items must be returned in original condition.

3. Return Process

To initiate a return:

  1. Contact us via the Contact Us page

  2. Provide order details and reason for return

  3. Our team will review and guide you through the process

Returns without prior approval may not be accepted.

4. Refund Process

  • Once the returned item is received and inspected, we will notify you of approval or rejection.

  • Approved refunds will be processed to the original payment method.

  • Refunds may take 5–10 business days to reflect, depending on your bank or payment provider.

5. Replacement Policy

If eligible, we may offer:

  • A replacement of the same product

  • An alternative product

  • Store credit

Replacement timelines depend on product availability.

6. Shipping Costs

  • Return shipping costs may be borne by the customer unless the return is due to our error.

  • Original shipping charges are non-refundable unless stated otherwise.

7. Order Cancellation

  • Orders can be canceled only before shipment.

  • Once shipped, cancellation is not possible.

  • Refunds for canceled orders will be processed as per policy.

8. Policy Updates

We reserve the right to update or change this Refund & Return Policy at any time without prior notice. Changes will be effective immediately upon posting on the website.

9. Contact Us

If you have any questions regarding refunds, returns, or exchanges, please contact us through our website.

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